PRIVACY POLICY
iPept and its subsidiaries respect your privacy. This Privacy Policy describes all types of personal information we collect about individuals through our websites and mobile applications (the “Services”), as well as information about how we may store, share with, and use data we receive from you.
The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.
- How We Use The Information We Obtain
- Automated Collection Of Data
- Other Online Services And Third-Party Features
- Retention Of Personal Information
- How We Protect Personal Information
- Children’s Personal Information
- Updates To Our Privacy Policy
Information We Obtain
In connection with use of our Services, you may provide us with personal information in a variety of ways. Therefore, the types of personal information we receive include
- contact information (name, email, delivery address, zip code, phone number and personal ID);
- login credentials to create an account on the Services (email address and password);
- information contained in your public social media profile if you choose to create an account on the Services using your account on a social network;
- information you choose to submit to your personal public profile “My Account”, including email, username, photo, links to your social media accounts and any other information you choose to submit in the Profile section of your account;
- user-generated content related to product reviews, comments, questions and answers;
- payment information - name, billing address, account number and payment card details (including card number, expiration date and security code) for payments, processed by us. If any payments are processed by third parties such as PayPal, Google Pay or Apple Pay, such information is subject to the policy confidentiality of these parties;
- Bank account and tax information related to any company programs that may offer payments to customers (for example, loyalty program);
- order history, including information about products purchased or viewed by you on the Services;
- data you provide during contests, sweepstakes and surveys;
- social media information, such as social media IDs, content and other data transmitted to us through third party features, that you use on our Services (for example, applications, tools, payment services, widgets and plugins from Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter and YouTube, etc.) or published on social network pages;
- Other personal information contained in content you submit on the Services, such as through our “Contact Us” feature or others customer support tools;
- Country/region and language preferences based on mobile device settings and/or IP address;
- IP address, device, operating system, and browser information we detected.
You are not required to provide us with this information, but if you do, we may not be able to offer you certain Services and related features.
How We Use The Information We Obtain
We will use the information we receive through the Services as necessary to fulfill our contractual obligations to provide you with products and services you request, as well as the delivery of the products ordered (including transportation and customs clearance through the appropriate third party).
We will also use information obtained through the Services if we have a legitimate interest in doing so, including to support the following features and activities:
- create and manage your account;
- notify you about changes to your account, transactions, feature information and improvements;
- process requests regarding our products and services, inform you about the status of your order;
- manage our affiliate loyalty program;
- Publish product reviews and manage our review program;
- provide recommendations based on your preferences;
- identification and authentication for use of the Services;
- promote our products and provide you with promotional offers, including coupons, discounts and chances to win competitions;
- communicate and manage your participation in competitions, sweepstakes and surveys;
- answer your requests and provide customer support, including using a chatbot or other support tools;
- manage, analyze and improve our services (including developing new services; expanding and improving the Services; managing communications; analyze the user base and Services; data analysis and market research; accounting, auditing and other internal functions);
- ensure data security, detect and prevent fraud and other criminal activity;
- Ensure compliance with applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and iPept Terms of Use;
- inform you about changes to our policy.
In addition, we will use your contact information to send you information digests, messages, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers if you have signed up to receive them and have not opted out.
We may also use your email address to display advertisements for our products, services, sales and special offers across the Sites or Networks Facebook and Google. For example, if you are on Facebook, you may see our advertisements on the social media platform, or if you are logged into your account Google, you may see our advertising when you use Google search, Instagram, Facebook, YouTube, Gmail and as these third parties will match your email address to yours. To the extent permitted by applicable law, you may object to the use of your email address for advertising purposes by sending a request to this link.
We may combine information we receive about you through our websites with information obtained through our applications for the purposes described above. We may also use the information we collect in other ways for which we will provide specific notice at the time of collection or otherwise. with your consent.
Automated Collection Of Data
When you use our Services or open our email, we may receive certain information through automated means, such as browser cookies, Flash cookies, local storage, web trackers or pixels, JavaScript, device identifiers, server logs and others technologies. The information we receive in this way may include your device's IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interaction with our Services (such as web pages you visit, links you click and features you use), pages that referred or referred you to our Services, the dates and times you access our Services, and other information about your use of our Services.
We may also receive your device's geolocation and other information related to your location through GPS, Bluetooth, Wi-Fi and other technologies for certain purposes listed above, such as to provide our Services to you. Your device may send you a notification when the Services attempt to determine your exact location.
A cookie is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify visitor's browser or save information or settings in the browser. Cookies can be set either directly by the website the user is visiting (“first-party cookies”), or a domain other than the website the user is visiting (“third-party cookies”).
A Flash cookie, also known as a local shared object, acts like a web cookie and allows you to personalize the user experience on sites that use Adobe Flash Player. A "web tracker", also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and can be used to transmit information collected through cookies back to the web server.
We and our third party service providers may use trackers in emails to monitor response rates, determine when our emails letters are addressed or forwarded, as well as for other analytical purposes listed above.
The Services use the following types of cookies:
Necessary Cookies
We use necessary cookies to enable the Services to function, including identifying you when you log in to your account, track the preferences you indicate when using the Services and manage the security of the Services.
Functionality Cookies
Our Services also use cookies to personalize based on your use of the Services, and also support certain third party services to provide enhanced functionality, such as the inclusion of videos posted on the Site. Services from YouTube. These features use third-party cookies (such as YouTube cookies) that the third-party services place directly on your device. The privacy policies of these third parties, including details of the information they may collect about you, are governed by their notices about the privacy of these parties, which we encourage you to read.
Analytics Cookies
Through our Services, we may receive personal information about your online activities over time and across third-party applications, websites, devices and other online services. We use third-party online analytics services on our Services, such as Google Analytics. Service providers who administer these analytics services, use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate the use of our Services and diagnose technical problems. To learn more about Google Analytics, visit https://www.google.com/analytics/learn/privacy and to refuse from Google Analytics tracking on all websites, visit: https://tools.google.com/dlpage/gaoptout.
In addition, our Services use FullStory analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser, and approximate geographic location). based your device IP addresses), as well as information about your interactions with our Services (such as clickstream, browsing and keystroke data, and referring URL and session duration). This information allows us to recreate your sessions to better understand how you use our Services, troubleshoot, administer and improve our Services.
Personalized Advertising Cookies
Through our Services, we and certain third parties may collect information about your online activities in order to provide advertisements to you products and services tailored to your individual interests. You may see our advertisements on other websites or mobile apps because we participate in advertising networks. Advertising networks allow us to target our communications to users based on user demographics, perceived interests and viewing context. These networks track users' online activities over time, collecting information through automated means, including through browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies.
Advertising networks use this information to serve advertisements that may be tailored to individuals' interests, to track browsers, or users' devices across multiple websites and apps, and to create a profile of users' online browsing. Information that may be collected advertising networks, includes data about users' visits to websites and apps that participate in their respective advertising networks, such as views pages or ads and activities on websites or apps.
This data collection occurs both on our Services and on third-party websites and applications that participate in advertising networks. This process also helps us track the effectiveness of our marketing efforts.
To learn how to opt out of interest-based advertising on the US Advertising Network
visit https://www.aboutads.info/choices
and https://www.networkadvertising.org/choices/.
In the European Union, visit www.youronlinechoices.eu.
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), Ukraine or Kazakhstan, you can find out more about our use of cookies and similar technologies, including the companies that use cookies on our Services, the individual cookies used cookies and their duration by clicking on the “Cookie Settings” icon at the bottom of each page of our Services.
Cookie Settings
To the extent required by applicable law, we will obtain your consent before we place non-essential cookies or similar technologies on your device and will store your selection for six (6) months. You can change your cookie settings at any time by clicking "Cookie Settings" icon at the bottom of each page of our Services.
You can also prevent certain types of cookies from being downloaded to your device by selecting the appropriate settings in your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to notify you when you receive new browser cookies, and How to disable existing cookies.
To learn how to manage cookies, click Help in your browser menu or visit www.allaboutcookies.org.
Flash cookies cannot generally be controlled, deleted or disabled through your browser settings, but must instead be managed using Adobe Flash Player settings. To manage the Flash cookies that we may use on our website from time to time, you can go to Adobe Flash Player support page available here. Additionally, your mobile device settings may allow you to prevent mobile platforms from applications (such as Apple and Google) share certain automatically collected information with application developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.
Chatbot Logs
Our Services also use a chatbot to provide automated assistance to customers. A chatbot is a computer program that communicates with you using text in a digital messaging interface and artificial intelligence. Simply put, if you ask a question through our chatbot, the chatbot will answer you human behavior. Our chatbot is supported by Ada Support, a third party chatbot service provider based in Canada that provides services from our name (“Ada”).
Ada uses an automated decision process to select the correct answer based on your question and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as your account information with us, including your username, email address, phone number and address, , as well as any other content you choose to submit when you send a request to support via a chatbot.
Ada will store the contents of these messages, along with replies to these messages and any results of these messages. This information will be stored for a period of twelve (12) months and will only be used to provide customer support and improve the quality of chatbot services.
Information Sharing
We do not disclose personal information collected about you except as described in this Privacy Policy. We will share your personal information our: subsidiaries and affiliates, and third party service providers that provide services on our behalf (such as website hosting, processing and payment authorization, order fulfillment, transportation, customs clearance, marketing, data analysis, customer service), as well as for the purpose of implementing customer support and fraud prevention) for the purposes described in this Privacy Policy. We do not allow our service providers to use or disclose information except as necessary to perform services on our behalf or comply with requirements legislation.
We may also disclose information about you: if we are required to do so by law or legal process (such as a court order or subpoena); in response to requests from government agencies such as law enforcement agencies; establish, exercise or defend our legal rights; when we think that disclosure is necessary or appropriate to prevent physical or other harm or financial loss; in connection with an investigation into an alleged or actual illegal activity; in the event that we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or otherwise with your consent.
Data Transfers
We may transfer personal information we collect about you to recipients in countries other than the country in which the information was originally collected. These countries may have different data protection laws than the country in which you originally provided the information. When we share your information to recipients in other countries (such as the United States), we will protect that information as described in this Privacy Policy and will comply with applicable legal requirements that provide adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information, including by selecting service providers located in a country recognized by the European Commission as providing an adequate level of data protection, or by implementing appropriate security measures based on the European Commission Standard Contractual Clauses, where applicable. Subject to applicable law, you may obtain a copy of these warranties by contacting us as set forth in Contacts.
Your Rights And Choices
We offer you certain choices regarding the personal information we collect about you. For example, if you have created an account with us, you can Change your communication preferences by logging into your account and clicking “Settings.” To the extent permitted by applicable law, you also You can object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our mailing lists, by clicking on the “Unsubscribe” link in our emails or by texting STOP in response to the short code where our message came from. In the future, we will take your preferences into account.
To the extent permitted by applicable law, you may: request access to the personal information we hold about you; require us to update, corrected, supplemented or deleted your information; or request a restriction on the use of your personal information by contacting us, as indicated in the Contacts section.
Other Online Services And Third-Party Features
For your convenience, our Services may provide links to other online services and websites, and may include third-party features, such as apps, tools, widgets and plugins (e.g. Facebook, Google, Instagram, LinkedIn, Pinterest), Twitter, YouTube and Shopify). These services websites and third party features may operate independently of us. The privacy policies of these third parties, including details of the information, that they maycollect about you is subject to the privacy statements of those parties, which we encourage you to get acquainted.
If any related online services or third party features are not owned or controlled by us, iPept is not responsible for the information practices of these third parties.
Retention Of Personal Information
To the extent required by applicable law, we retain the personal information you provide for the duration of our relationship, and for a reasonable period to comply with the applicable statute of limitations or as otherwise required by applicable law.
How We Protect Personal Information
We maintain administrative, technical and physical security measures designed to protect the personal information we receive through the Services, against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
Our services and services are intended for a general audience and are not intended for children under 16 years of age. iPept does not knowingly collect or solicit personal information from children under 16 years of age through the Services. If we learn that we have collected personal information from a child under 16 years of age, we will promptly We will remove this information from our records. If you believe that a child under the age of 16 may have provided us with personal information, please contact us as indicated. in the section Contacts.
Updates To Our Privacy Policy
This Privacy Policy may be updated periodically without notice to reflect changes in our privacy practices. information. At the bottom of the page we will indicate the date it was last updated.
How To Contact Us
If you would like to exercise your rights in relation to your personal data, please contact us using this form which will appear after logging into your account.
In accordance with applicable law, requests for data sent by email or postal mail may require you to provide additional documents required to confirm your identity. If you prefer not to provide additional documentation with your request, We recommend that you use the form above as it will automatically verify your identity.
Date: 01 Feb 2024
